How our shipping was affected by coronavirus 😷
COVID-19 Impacts Summary
Deliveries finally resumed after weeks of coronavirus lockdown. Things are opening up more and more every day. That’s great news for the world, and for our customers!
July 25 Update: Shipping services to 🇦🇺 Australia have been terminated due to the COVID-19 crisis. We're awaiting further clarification from India Post and Singapore Post. The situation is unclear now, we will keep you posted.
Recently Shipped Orders
Expect delivery of shipped packages in around 14 – 30 days for orders from the US, the UK, and Australia. Your package should arrive sooner, but it can take this long because all departing parcels will have to remain in India waiting for the next cargo flight for about 7 days. Then the packages will be departed overseas, and only after 2 weeks will be scanned at the first local port.
Orders Shipped Earlier
If you placed your order between April and June and never received your package, please use your local postal provider website for more accurate tracking updates. Your order is In Transit and, most probably, already arrived in your country. You should receive it within a few days if your order already passed Customs.
👉 USPS Tracking for all US orders
👉 Australia Post for packages dispatched to Australia from India EMxxxxxxxxxIN
👉 Singapore Post for packages dispatched to Australia from Singapore LTxxxxxxxxxSG
👉 Royal Mail for packages dispatched to the UK from Singapore LTxxxxxxxxxSG
👉 DHL for DHL packages dispatched to anywhere from India (LWxxxxxxxxxDE)
If a tracking number to your order was assigned, it means your package has been successfully shipped and your order status is In Transit. Order information may not appear in the tracking system until the shipment reaches your local post office, so sometimes it may show you “Unknown”, “Pending”, “Not found”, or “Tracking does not exist”. During the COVID crisis tracking updates may not be available at all - postal providers optimize and speed-up their operations worldwide by skipping package scanning.
We’re still experiencing delivery delays in international shipments from India and Singapore due to limited flights, social distancing requirements, and increased parcel volumes. These delays are inevitable. Please understand this, and we apologize. This situation is new for everyone in the world, and unfortunately, we are all affected in one way or another.
COVID-19 has severely impacted the international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Singapore to all international destinations. Please note that shipments to and from overseas will result in substantial delay, even as we work round the clock with our partner airlines and posts.https://www.singpost.com/covid-19-updates/international-post-parcel-services-updates
COVID-19 Crisis Update: Updated July 21, 2020
In light of the current COVID-19 outbreak, we first and foremost want to express our sympathy to all those affected. As the world seems to be at a standstill, this crisis touches us all in some way. We wish everyone a swift recovery and a rapid return to better days.
Expected Delivery 🤷
Despite the quarantine, our teams in India and Singapore continue to pack new shipments and register parcels in the postal system to ensure that the orders are dispatched and delivered ASAP.
The virus has caused lots of weird stuff to happen worldwide with logistics, especially things that are shipped out of India, Singapore. Some packages get delivered in just 10 business days, some in a few weeks, some - in 2-3 months even for orders sent from the same location on the same day.
Unfortunately, this is completely out of our control. Please use your local postal provider website for more accurate tracking updates (links are provided above).
Why Requesting a Refund is a Bad Idea
Please do not request a refund. Here’s why.
Our team works hard to get your order delivered as soon as possible. Your package has already been packed and will be dispatched as soon as postal service between countries resumes. A request for a refund means that we must find your package, unpack it and our support team must send a refund request to the bank.
Worldwide refund departments are overloaded and your request will be processed for weeks or even months. In addition, a large number of refund requests mean that banks will impose fines on us and we will no longer be able to accept credit/debit cards and PayPal so some vendors will be forced to leave the business in case of too many refund requests. We don’t like fees, you don’t like fees but banks take advantage of this crisis by charging enormous fees.
We understand that this is an extremely unpopular measure, but we are freezing refunds until this crisis ends.
Please bear with us. This situation is unprecedented for everyone and we assure you we are doing our best to get the logistics optimized. You can trust us.
We have always worked hard so that you can buy generic meds at the lowest prices. Today we need your support – just keep calm and wait – your order will be delivered soon.
Please be easy on our support agents as there is nothing they can do. Prepare for the delays and keep an eye on tracking updates.