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What is my order status? Did my order went through? No order confirmation?

If you're not sure if your order went through, wait 3-5 minutes after you placed your order, then check your bank statement online. It usually takes a few minutes for a new order to show up. You'll also get your order confirmation email shortly after placing your order. Also, make sure to check your Spam folder for an email confirmation.

If you did not receive a confirmation email within 5 minutes, it means that your credit card payment might not have properly completed. Additionally, you can check your bank statement online to verify the payment went through.

Top 3 Issues With a Credit Card Payment

Long story, but credit card payments on our website typically require both:

  • Calling your bank to authorize a transaction; and

If you did not receive a confirmation email within 5 minutes, it means that the purchase might not have properly completed. Follow these instructions on how to resolve the declined payment. Additionally, you can check your bank statement online to verify the payment went through.

In most cases, unless it's a fraudulent issue #3 AutoVerification Failed, the problems can be resolved on the phone. Keep in mind that our online pharmacy doesn't decline your payment — your credit card company or bank does.  Banks and credit card companies prohibit direct purchases for RX drugs online.

    Issue #1. Not Completed Yet or Failed Phone Verification

    Once you called your bank and it approved the transactions for your account, please, try to place a new order. Do not worry – you will not be double charged because we will cancel your previous queued orders placed under the same name to avoid a duplicate charge.

    Issue #2. Possible Fraud or AutoVerification Failed (Rare)

    • You could not be screened successfully based on risk analysis with the transaction data provided, or your past history record doesn’t allow you to place orders with us using a credit card (e.g. a chargeback made by accident).
    • Make sure the billing address and the phone number that you have typed into the website match the billing details on file with your bank or credit card company and try again.

    Issue #3. Insufficient Funds (Rare)

    The account doesn't have sufficient funds or you've exceeded the card's credit limit or single transaction limit.